How is my order processed?

We process orders as they are placed so that you receive them as quickly as possible while respecting the deadlines indicated below. NO POSTPONEMENT of treatment is possible. For example, if you place your order today, you cannot request to receive it just 2 weeks later. The products are frozen and you can keep them in the freezer until the appropriate time.

How does it work from the moment I place my order?

The order will be processed according to the terms explained above. Once the carrier has scanned your package, you will receive a tracking email including your *tracking* number. It is your responsibility to track your shipment. From this email, allow 24-48 hours before arrival at destination. You will also receive an email from Cuisine Du Domaine *Your order has been shipped*. To avoid any problems, please check your spam box. The delivery service is provided by Dicom, no signature is necessary, you do not need to be present. The carrier will leave the package at the door, without signature, without calling, knocking or ringing. You must add *Delivery Note* to your order to help the carrier better locate the exact location where the package will be dropped off.

To check before finalizing my order

*possibility of theft of the package? *email address error? *mailing address error? Note that neither the carrier nor Cuisine du Domaine are responsible for your package once it arrives at its destination. If you believe something may happen to your package, please ask us for a signature required. (In the event of a pandemic, a physical signature will not be required, however the carrier must hand over the package to a natural person.) Products are delivered to your door in an insulated cooler containing dry ice which optimally maintains freshness for 72 hours. When you receive your products, you can place them in the refrigerator or freezer. For cooking modes, please refer to the Cooking Modes tab. In order to offer you the best, we do not add any preservatives to our products. They are cooked on site with fresh ingredients then vacuum-packed (with a few exceptions) and frozen.